In an age where everything is fast and accessible, customers expect a smooth, relevant and simple experience that changes with their needs and delivers value. This is what will make them want to use your services again and again, and create loyalty to your brand.
In looking at your clients’ holistic experience, we open up a world of opportunities and help you create true business value. By focusing on the contact points between your organization and your customers through multiple channels and at different stages of any transaction, we provide a comprehensive assessment of their experience, create strategic processes, characterize and design their customer experience across all digital assets, and implement tools for measurement and improvement.
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MEASURING AND IMPROVING USER EXPERIENCE
Usability labs for testing the user’s behavioral response to the interface, creating expert reports with recommendations for improving the interface.
USER EXPERIENCE (UX)
Characterizing and designing user experience and UI, graphic design, micro-copy and content, implementing UX throughout the various digital assets, including mobile, web, touch screens, internal systems, and more.
Bench-marking against similar organizations, observing and interviewing key personnel and customers.
CUSTOMER EXPERIENCE STRATEGY
A strategic process that includes research, defining customer personas, creating customer journeys, and identify opportunities and value propositions.