Call Centers

Call Centers

HI, I’m Imad, Call Center Leader

Businesses around the world rely on our cost-effective call center solutions to provide a professional response and excellent service to their customers. We see ourselves as your partner, not just a service provider: we provide the solutions and flexibility you need to best support your
clients, while you concentrate on your core business.

YOUR STRATEGIC BPO PARTNER

For ten years, our sense of social responsibility has driven us to create employment opportunities in the outlying areas of Israel, promote coexistence between diverse sectors of the population and act as a beacon for the broader business community. Recruiting excellent quality manpower, we offer a multicultural staff of Arabs and Jews who bring with them rich management experience and an in-depth knowledge of service and sales in a variety of sectors, including high tech.

We have two main divisions: a customer service center with 2,000 employees and a software division of 100 engineers and practical engineers. The low turnover of our staff translates into high professional value for our customers, as well as being testament to the standards of excellence that we attain in all areas of our business.

Our client relationships are based on trust, fairness and full transparency. When we recruit, train and manage teams of service representatives on your behalf, we do so to the extent that they are able to serve your customers as well as any of your own employees. Our operational flexibility means that we can adapt to the changing needs of your business. We believe in constant improvement, so we are always learning, making our processes better and bringing added value to our customers.

All this and more delivered through our subsidiary company, Babcom Centers.

Contact me, I’ll be happy to talk

Areas of Expertise

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BACK OFFICE

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MULTI CHANNEL SERVICE CENTER

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SALES CENTER

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TECHNICAL SUPPORT

BACK OFFICE

Providing your business with the administrative and support services that meet your requirements.

MULTI CHANNEL SERVICE CENTER

Secure physical space at our premises, allocated to your business. State-of-the-art technological equipment. Delivering a multi-channel service tailored to your business.

SALES CENTER

A 5-star, dedicated sales center with your branding, on our premises. Meticulously screened and trained staff. Hi-tech operations, including specific applications to handle customer relations.

TECHNICAL SUPPORT

Trained staff working according to established routines to provide support with CRM systems, PBXs, IVR and knowledge management systems.

Find out more

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