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Retail

Paving the way to the future of retail

Today’s retail landscape is changing rapidly and dramatically, with online market places and new channels disrupting the traditional operation model. As the physical and digital worlds converge, and retailers are required to redefine themselves on the digiphysical continuum, they can no longer be just about products – they have to be about customers and their experiences.

Applying deep knowledge and vast experience, Matrix helps businesses in the retail and commercial sectors to overcome the challenges created by this revolution. From omni-channel digital retail experiences (both online and in store), to critical supply chain and logistics, we ensure that you have the data and insights you need to empower new retail operation models.

We support businesses of all sizes, from large organizations to SMBs, across sectors as diverse as car imports, consumer electronics, tourism, fashion, food, real estate, asset management and more.

The Matrix Advantage

Matrix’s experience in retail spans several decades and hundreds of projects, enabling us to provide end-to-end solutions for retailer on their transformation journey.

Leveraging the most advanced technologies, we implement and integrate specialized solutions that support business success, including financial and logistics management; customer relationship management; Internet, mobile and in-store digital solutions; Big Data and machine learning.

Areas of Expertise

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ANALYTICS & DATA PUBLIC

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CUSTOMER SERVICE BASED ON CRM ECOSYSTEM

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E-COMMERCE & DIGITAL EXPERIENCE (online & instore)

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ERP

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SUPPLY CHAIN MANAGEMENT & Logistics

ANALYTICS & DATA PUBLIC

Big data analytics is now being applied at every stage of the retail process – predicting trends to work out what products will be popular; forecasting where the demand for those products will be; optimizing pricing to gain a competitive edge; identifying which customers are likely to be interested in which products and working out the best way to approach them; offering personalized offers and more. Leveraging our analytics and data expertise, we offer solutions for retail big data analytics, including: data collection along the supply chain and across the different touchpoints in the digiphysical continuum, and business insights drawn from the data collected. We are also able to create smart, actionable business insights, informed by our expertise in business intelligence, big data and cloud, business analytics, data warehousing, data integration, machine learning, AI and data science.

CUSTOMER SERVICE BASED ON CRM ECOSYSTEM

Customer service is a particularly important function for retail because most contact  is initiated by customers, and is usually because they are dissatisfied with or uncertain about the buying experience. Retailers therefore constantly seek solutions that will reduce costs, automate communication, and drive higher customer satisfaction. Our suite of CRM solutions addresses the various needs and include customer service care; SLAs; customer loyalty schemes; customer feedback and more.

E-COMMERCE & DIGITAL EXPERIENCE (online & instore)

We offer a broad range of e-Commerce solutions for online as well as in-store customer experiences, that draw on web, mobile, IOT and other advanced technologies. These include: shipping; pre-order; shopping list creation; content and commerce sites; and pick-up.

ERP

Our innovative ERP solutions include the leading product, Tafnit - a complete solution for all organizational, financial and managerial activities across multiple verticals.  

SUPPLY CHAIN MANAGEMENT & Logistics

Developing segmented, demand-driven supply networks and cross functional processes to support business drivers

Among Our Customers

Among Our Customers

Unitronic - RETAIL
YES - RETAIL
Strauss - RETAIL
Siemens - RETAIL
Plasson Livestock - RETAIL
San Benedetto - RETAIL
Pazgas - RETAIL
Philips - RETAIL
Plasan - RETAIL
Osem - RETAIL
Nestle - RETAIL
Nespresso - RETAIL
Muller - RETAIL
Lumenis - RETAIL
keter - RETAIL
Kafrit - RETAIL
Caesarstone - RETAIL
Coca Cola - RETAIL
Carlsberg - RETAIL
Boyner - RETAIL
Bosch - RETAIL
cutrale - RETAIL
castrol- retail
xerox - retail

Find out more

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