ANALYTICS & DATA
AI-driven analytics now power every stage of the retail value chain, predicting demand, optimizing pricing and promotions, personalizing engagement, and enabling smarter, real-time decisions. As unified commerce becomes the retail standard, predictive and prescriptive analytics, machine learning, and GenAI help retailers understand behavior, anticipate trends, and deliver tailored experiences across channels and touchpoints.
We unlock this potential through cloud-based analytics platforms, real-time data pipelines, and modern data engineering, transforming raw data from supply-chain operations and customer interactions into actionable insights that drive measurable outcomes.
CONNECTED CUSTOMER SERVICE – POWERED BY CRM
Customer service is now a core part of the retail journey, and AI plays a central role in making it faster, more personal and more efficient. With high expectations for fast, frictionless, personalized interactions, retailers turn to modern CRM ecosystems that unify data, automate communication, and enable self-service experiences across channels.
Our CRM-based solutions combine AI-powered service automation, omnichannel care, loyalty and SLA management, customer feedback loops and conversational AI, helping retailers reduce handling costs, improve response times, and create seamless, consistent customer experiences from store to digital.
E-COMMERCE & DIGITAL EXPERIENCE (online & instore)
Today’s shoppers move fluidly between digital and physical environments, and expect seamless, connected journeys wherever they choose to shop. We build unified e-commerce and in-store digital experiences, powered by web, mobile, IoT and AI-driven technologies, to help retailers deliver consistency, convenience and conversion across every touchpoint.
Our solutions support frictionless checkout, pre-order and digital storefronts, personalized shopping lists, smart recommendations, and hybrid fulfillment models such as click-and-collect and ship-from-store, enabling flexible customer experiences and more efficient retail operations.
ENTERPRISE RESOURCE PLANNING (ERP)
We deliver innovative ERP solutions,– including Tafnit - a comprehensive platform tailored to retail operational, financial and managerial processes. With built-in analytics and an architecture designed for integration and automation, our ERP solutions help retailers streamline operations, improve visibility and accelerate performance.
SUPPLY CHAIN MANAGEMENT & Logistics
We help retailers build agile, demand-driven supply chains with end-to-end visibility and predictive planning, connecting forecasting, inventory, fulfillment and logistics in one orchestrated ecosystem.
Capabilities include: inventory management and optimization, warehouse and logistics orchestration, multi-carrier shipping integrations, real-time tracking, hybrid fulfillment models, and systems that support click-and-collect, ship-from-store and last-mile delivery — driving faster response to demand, lower operational cost, and greater accuracy across the unified retail network.
WMS
As retail operations scale, there is a shift towards automation, robotics integration, real-time visibility, and AI optimization to support fast, accurate, omnichannel fulfillment. Our Warehouse Management Solution (WMS) optimizes warehouse operations from end to end, whether delivering to stores, moving inventory between branches, or fulfilling e-commerce orders.
Our solutions maximize space utilization, improve inventory management, streamline workflows, and accelerate order fulfilment. With AI-enhanced insights, retailers benefit from smarter forecasting, improved staff planning, and more adaptive warehouse operations.
AI FOR RETAIL
AI is reshaping retail, end to end, enabling hyper-personalized experiences, predictive forecasting, automated operations, real-time decision-making, and connected journeys across digital and physical touchpoints. The result is smarter execution, greater efficiency, and stronger loyalty. From strategy to production, we design, integrate and deploy secure, responsible and scalable AI solutions - including GenAI, machine learning, intelligent automation and advanced analytics – that are built to handle real-world retail complexity and deliver measurable value. Our teams support retailers through the full AI lifecycle, from data readiness and model development to deployment, orchestration and ongoing optimization, ensuring solutions continue to learn and improve as the business evolves.
