Digital Transformation In Healthcare
Revolutionize clinical care and transform healthcare administration with rapid and optimal adoption of digital health technologies
End-to-end managed solutions for innovative IT implementations
In the last 18 years, Matrix has helped dozens of healthcare organizations integrate a range of technology solutions into their new IT environment. Having successfully completed numerous projects in large healthcare systems globally, Matrix provides comprehensive solutions for your IT environment that ensures patient satisfaction, throughput and security, to guarantee the efficiency of your hardware and software.
Matrix leverages unique processes and optimized solutions to ensure digital technologies are successfully adopted by healthcare organizations. We maintain an open line of communication with our clients throughout the project to ensure effective measurement of progress and streamline adoption across technology, processes, and people.
• Assessment – Our team will evaluate your organization’s existing technology to determine the best system design solution for both current business structure and future needs. We will also coordinate and handle your daily operations to speed up the implementation process.
• Support – Accelerating time-to-value of new technologies. Matrix provides 24-hour remote customer support and hands-on training to provide your healthcare staff with the familiarity and confidence they need to run their systems smoothly.
• Maintenance – Maintenance is a preventive measure to lengthen the lifetime of the technology investment. Matrix offers monitoring solutions to ensure that network systems, databases, hardware, and software are working seamlessly together. We excel at smoothening workflows and mitigating future risks.
Matrix has successfully implemented comprehensive security strategies for large healthcare organizations nationwide, ensuring industry-validated compliance with HIPAA and JACHO regulations. To safeguard the privacy of patient information and healthcare data, hospitals are guaranteed with:
• Regular monitoring of networks and databases
• Timely updates to automation software
• Cutting edge security measures to protect WAN and LAN
HOSPITAL SERVICE DESK BENCHMARKS
Performance metrics for cost-effective and scalable IT Service Desks
The Hospital IT Service Desk Benchmarks delves into the performance metrics of dozens of hospitals that work with Matrix. In-depth research allows healthcare IT professionals to compare themselves with their peers and the industry average.
Healthcare IT transformation involves complex and sensitive systems that need to work seamlessly to realize the benefit potential for hospitals. For support, we deploy service desks to smoothen operations, provide real-time assistance to physicians & staff, and drive clinical excellence.
With the Hospital IT Service Desk Benchmarks, IT professionals leverage Matrix’s experience in building cost-effective, scalable, and efficient IT service desks with top of the line customer service for healthcare organizations nationwide.
HACKENSACK UMC IT SERVICE DESK STRATEGIES REVEALED – DR. SHAFIQ RAB
How the #1 hospital in New Jersey leveraged its IT service desk to support clinical excellence and provide outstanding patient care
Hackensack UMC and Matrix have developed a unique IT Service Desk strategy that quickly resolves IT issues and prevents disruption to patient care.
Learn how Hackensack UMC and Matrix:
• Minimized response time and drive excellent customer service
• Supported agility and scalability
• Drives cost-effectiveness and savings