Customer Story – City of Ramat Gan: Leading Israel’s Smart City Revolution with RGpt

Reinventing Citizen Interaction with Generative AI

In April 2025, the City of Ramat Gan launched RGpt, Israel’s first and most advanced municipal generative AI chatbot — a pioneering digital service enabling residents to receive instant, accurate and personalized responses in natural language across six languages.
The initiative sets a new national benchmark for civic digital services powered by artificial intelligence, positioning Ramat Gan among global smart city leaders.

A Unique Collaboration — Led End-to-End by Matrix Digital

The RGpt program was delivered through an exceptional multi-vendor collaboration, led end-to-end by Matrix Digital, the city’s digital transformation partner and integrator of the entire initiative.

The project brought together the strengths of leading industry innovators:

Matrix Digital — prime integrator and program lead, developer of the Ramat Gan municipal website and responsible for delivering the full RGpt solution from concept to implementation
Check Point — provider of advanced security platforms tailored to securing generative AI environments
AWS — supplier of cutting-edge LLM capabilities powering multilingual conversational interaction
Botica — provider of the dedicated Back Office platform for validation, moderation and quality monitoring of chatbot responses

This multi-party cooperation enabled the city to combine transformation, security, scale and multilingual accuracy in one coherent program.

Kobi Nach, CIO of the Municipality of Ramat Gan:
“The development of RGpt was carried out in close collaboration with Matrix Digital, Check Point and AWS. There is no doubt that this is one of the initiatives that truly brings our vision to life — transforming Ramat Gan into the AI capital of Israel.”

The Challenge — Citizen-Centric Service in a Multilingual City

Ramat Gan sought to create a service experience that reflects its diverse population and evolving expectations:

real-time, accurate answers without waiting in call queues
reduced load on service centers without compromising reliability
streamlined communication in multiple languages
consistency, transparency and cost efficiency

Traditional communication channels could not scale to meet these expectations — particularly in a multicultural urban environment. Generative AI offered a new path.

The Solution — RGpt: A Smart, Trustworthy Multilingual Assistant

RGpt combines generative AI, multilingual capabilities and human oversight to deliver high-quality municipal communication.

Key components include:

Multilingual conversational AI supporting six languages for inclusive communication
Back Office validation by Botica, enabling content editors to review, approve and score chatbot answers, and to monitor inappropriate or negative inputs
Advanced AI security platforms from Check Point, ensuring trust and resilience
AWS large language models, enabling fluent, natural-language interaction
Matrix Digital’s integration and orchestration, connecting services, workflows and editorial controls while ensuring the municipality maintains full ownership and governance

This architecture unlocks a level of accuracy, reliability and citizen experience unprecedented in municipal communication — while significantly reducing operational overhead.

Impact — A New Standard for Municipal AI in Israel

Only weeks after launch, RGpt is already reshaping residents’ experience:

instant and accurate responses available 24/7
substantial reduction in call center workload
unified multilingual communication across diverse communities
significantly improved service efficiency and transparency
increased accessibility and satisfaction among residents

The platform enhances quality of life by making municipal information easy, human-like and immediate — in whichever language residents choose to communicate.

Looking Forward — Ramat Gan as Israel’s AI Capital

RGpt marks a milestone in the city’s long-term strategy to transform municipal interaction and position Ramat Gan as a hub of technological innovation.

Future plans include:

expanding AI-based services for residents
deepening multilingual access
extending back-office moderation and analytics
leveraging AI to support more municipal workflows

Ramat Gan now joins pioneering global cities — including Singapore, Buenos Aires, Amsterdam and Boston — where generative AI is already redefining public service.

In Summary

RGpt showcases how municipal AI, when delivered through strategic leadership and strong cross-industry collaboration, can transform citizen services and foster inclusive digital innovation.
Led by Matrix Digital, and supported by Check Point, AWS and Botica, the City of Ramat Gan is turning its smart city vision into reality — and setting a new benchmark for AI-powered public service in Israel.