Customer Relationship Management (CRM) has evolved: today it is about managing your customer engagement in a world of customer-centric processes. The key to success is to meet your customers wherever in their journey they are, and enable them to get from you the information, product or service that they require, as easily and efficiently as possible.
Offering an end-to-end solution, we will analyze your needs and those of your customers to determine what new components and processes can be implemented to enhance and extend your existing CRM system. If you need a new CRM software or system built from scratch, we can do that too. Whatever the size of your business, we will harness the vast knowledge of experts across Matrix in game-changing fields such as digital transformation and the cloud, to ensure that your CRM software combines the unified processes, synchronized platforms and integrated solutions that will allow you to deliver the experience your customers expect.
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CLOUD CRM SOLUTIONS
We plan and implement all cloud and hybrid solutions.
We offer consulting to customers throughout the lifecycle of their project.
CRM AND XRM PROJECTS
We lead and manage CRM and XRM projects, from planning stage to go-live, including: business analysis; architecture; implementation and development, in different business modules and scales.
We will lead digital transformation processes in different areas of your organization.
UPGRADING AND MIGRATING
We use the latest systems, technology and CRM software to bring your old CRM platform up to date.