AI Digital Contact Center

Revolutionize Your Customer Service

Meet a virtual agent that speaks native Hebrew and multiple other languages with natural fluency. Powered by advanced technologies including ASR, NLP, and TTS, it provides human-like accuracy and responsiveness, transforming service quality and dramatically enhancing the customer experience.

Game-Changing Advantages

24/7 Availability: Fast, accurate, and efficient service at any time, across every channel — voice calls, WhatsApp, chat, and more.
End-to-End Service: The agent integrates seamlessly with existing organizational systems, handling requests automatically and easing the workload of human service teams.
Smart Call Transfer: In complex cases, it recognizes the need for human involvement and routes the conversation to the right agent — without requiring customers to repeat themselves.
Proactive Engagement: Beyond handling inbound inquiries, the agent can initiate outbound campaigns to reach customers in a targeted and efficient way.

Proven Results

Our solution has already been successfully implemented in leading organizations, driving measurable results:

Significant improvement in customer satisfaction.
Increased operational efficiency and reduced costs.
Noticeable relief of workload for human service representatives.

Everything you need for smarter customer service — in one place. Let technology do the work, and let your customers feel the difference.

AI Fast Track with Matrix

Methodology

Center of Excellence

Ecosystem at your fingertips

Methodology

Merging Lab Innovation with Factory Precision for Impactful Solutions - Our extensive experience led us to develop a unique methodology which combines the precision, efficiency, and timely delivery of a “factory” with the innovation and experimentation of a “lab,” fostering creativity and exploration.

Center of Excellence

Expertise spanning products, markets, and sectors - With over a decade of experience across both large-scale and niche projects, our team is fully tuned to your unique needs and is equipped to address every facet of the AI ecosystem.

Ecosystem at your fingertips

A fully integrated framework of essential AI components - AI’s near and long-term success hinges on continued co-investment in the wider technology ecosystem. To make it a game changer for your organization, we consider how every element within this ecosystem contributes to its overall success.